Synapse Peptides Australia ships products within Australia only, unless otherwise stated.

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Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.  Processing times may vary during peak periods or due to unforeseen circumstances.

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Shipping & Delivery

• Orders are shipped using reputable domestic courier services.

• Delivery timeframes are estimates only and are not guaranteed.

• Once an order has been dispatched, responsibility for delivery passes to the courier.

Synapse Peptides Australia is not responsible for delays caused by:

• Courier service disruptions

• Weather events

• Incorrect address details supplied by the customer

• Events outside our reasonable control

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping details at checkout. We are not liable for orders delivered to incorrect addresses provided by the customer.

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Lost or Damaged Shipments

If an order is lost or arrives damaged, please contact us within 7 days of delivery with supporting evidence. We will assess the matter and, where appropriate, liaise with the courier.

Returns, Refunds & Disputes

Due to the nature of our products:

• We do not accept returns or refunds for:
  • Change of mind
  • Misinterpretation or lack of understanding of research protocols
  • Assumptions regarding vial size, dilution, or product presentation
• Any issue or concern with an order must be raised with us directly prior to initiating a chargeback or payment dispute, to allow us the opportunity to investigate and resolve the matter.
• Where a return is approved at our discretion, it will only apply to unused and unopened products, returned in original condition.
• Failure to contact us prior to lodging a dispute may be taken into account when responding to payment provider investigations.